FAQ – Greydjie

This means the product you ordered has been more popular than we anticipated and we temporarily are out-of-stock. We make every effort to ship your entire order at the same time. However, if some products are backordered, we did not want to hold up your entire order and shipped you the in-stock products. We ship backordered products when available and will immediately email you the anticipated shipping date. We expect most backordered items to be available within 30 days. If your item will be backordered for a delayed period we will credit you for the amount on backorder until the item ships. If you wish to obtain a credit for a backordered item, please contact us. You are billed only once for shipping and processing at the beginning of your order in the event you receive multiple shipments.

Once your order has been processed it cannot be cancelled. However, if you contact us prior to order processing we will cancel it. We do not guarantee order cancellation. Processing time varies and can take up to 2 days. If you are unable to contact us in time, we are happy to accept your return once you receive your items. If you have items on backorder and have received notice, you can choose to cancel the item. All items that have already shipped or are in the process of shipping cannot be cancelled.

Shipping charges are automatically calculated and entered into your order. Exact shipping charges are calculated depending on the # of items purchased and your shipping location. We use a real time shipping scale so you only pay for what you purchase. NO Flat Rate charges or hidden fees. For more information, visit our shipping and delivery section.

All the available items that are ready-to-ship are on our online site. We carry a wide selection of scrub tops, scrub pants, tall pants, and petite scrubs. If you have trouble finding a certain item, use our Contact Us page or email info@greydjie.com. We will try our best to track down the specified item. When emailing, remember to include as much information including Brand/colors/size/style/quantity. This will enable us to better service your needs.

Greydjie values your business and will take back any item(s) if you’re not completely satisfied within 30 days. Unfortunately, all items must not be worn, washed, altered, or monogrammed in order to qualify. Shipping and processing charges are non-refundable. A Return Authorization is required for all returns. Allow 14 days for us to process your return. Return Postage must be prepaid or will not be accepted. Send your return along with your required Return Authorization to:

Greydjie.com
Returns — Internet
1940 South Broadway #263 Minot ND 58701

If you are not completely satisfied, we will be happy to issue you a Return Authorization and place a new replacement order for you. By creating a new order you get your new items much faster and do not have to wait for the transit period of your return package. We will charge you for the new items and credit you for the return items within 14 days of receipt in our warehouse. We will issue a credit directly to the credit card that the purchase was made with. For new replacement orders, we will honor free shipping for any new order that totals over $100.00 (merchandise). You may return your item(s) in original condition within 30 days of your receipt of merchandise. Unfortunately, all items must not be worn, washed, altered, or monogrammed in order to qualify. Shipping and processing charges are non-refundable. A Return Authorization is required for any return item(s). Return postage must be prepaid or will not be accepted. Send item(s) for credit with Return Authorization with prepaid postage to: